l9999 Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely safe on the l9999 platform. Learn in detail in this policy what data we collect, how we use it, and how we keep it secure.
1. Introduction and Purpose
1 General Introduction
l9999 ("we", "our", "platform") is a safe and reliable digital entertainment platform for online gaming players in Bangladesh. We place the highest priority on protecting the privacy of our users' personal information.
The purpose of this privacy policy is to clearly inform you of what information l9999 collects about you, how that information is used, with whom it may be shared, and what steps we take to keep your information secure. By using our platform, you are giving your consent to the terms of this policy.
This policy complements our Terms and Conditions and should be read together with them.
2. Types and Methods of Data Collection
2 Information We Collect
When registering an account and using services on l9999, we may collect the following types of information:
- Identity Information: Your full name, date of birth, national identity card number, and residential address.
- Contact Information: Email address and mobile number.
- Financial Information: Transaction details via bKash, Nagad, Rocket, or bank transfer — however, full bank account or card numbers are not stored.
- Technical Information: IP address, device type, browser version, operating system, and login duration.
- Usage Information: Which games you played, how much time you spent, betting history, and responses to promotional offers.
- Cookie and Tracking Data: Session cookies, preference-related information, and platform navigation patterns.
2.1 Automatic Data Collection
When you visit our website, certain information is collected automatically. This includes your browsing behaviour, click patterns, and page load times. This information is used to improve the quality of our service and make the user experience smoother.
If you want to disable cookies, you can change your browser settings, though this may limit the functionality of some services.
3. Purpose of Data Use
3 How Information Is Used
We use the information we collect for the following purposes:
- Account Management: To ensure your account registration, verification, and secure maintenance.
- Service Delivery: To enable gaming, betting, financial transactions, and promotional offers.
- Fraud Prevention: To ensure account security and to detect and prevent suspicious activity.
- Customer Support: To provide quick and effective resolution of your questions, complaints, or requests.
- Responsible Gaming: To monitor your gaming behaviour, identify possible signs of addiction, and help you set limits.
- Legal Compliance: To comply with applicable laws and regulations and to cooperate with regulatory investigations.
- Service Improvement: For analytical work to improve platform features and the user experience.
- Communication: To send important updates, security alerts, or account-related notifications.
4. Data Sharing and Disclosure
4 When and With Whom Information Is Shared
l9999 does not share your personal information with third parties unnecessarily. However, information may be disclosed in the following situations:
- Service Provider Partners: With payment processors (bKash, Nagad, Rocket, bank), technology infrastructure providers, and game providers — only the information necessary for operating the service is shared.
- Legal Authorities: To comply with court orders, lawful requests from investigating agencies, or applicable legal obligations.
- Corporate Restructuring: In the event of a merger, acquisition, or business transfer, information may be transferred to the new entity.
- Fraud Prevention: With security partners to prevent fraud, money laundering, or cybercrime.
All third-party partners are contractually bound to meet our privacy standards and may not use your information for any other purpose.
5. Methods of Data Protection
5 Security Technologies and Measures
l9999 takes the most advanced technical and organisational security measures to keep your information safe:
- SSL Encryption: Our entire platform is protected by 256-bit SSL encryption, which keeps your information and banking transactions secure.
- Two-Factor Authentication (2FA): A two-step verification system is available as an additional security layer for your account.
- Encrypted Data Storage: All stored sensitive information is kept in an encrypted state.
- Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments.
- Restricted Access: Only authorised staff may access user information for specific purposes.
- Firewall and Intrusion Detection: Advanced firewall and real-time threat detection systems are active at all times.
6. Data Retention Period
6 How Long Information Is Kept
l9999 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as legal obligations continue.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, financial records and identity verification information are kept for a specified period as required by law.
- Transaction Records: Financial transaction information may be retained for an extended period.
- Marketing Data: Marketing-related information is deleted if you withdraw your consent.
Once the specified period has passed, your information is securely deleted or anonymised.
7. Your Rights and Controls
7 User Rights
You have the following rights over your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: If your information is incorrect or out of date, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted — however, this may not be possible if legal obligations exist.
- Right to Restrict Processing: In some circumstances you may request that the use of your information be limited.
- Withdrawal of Consent: You may withdraw consent given for marketing communications at any time.
- Right to Lodge a Complaint: If you feel there is a problem with how your information is being handled, you may contact us directly.
To exercise these rights, please contact our support team via live chat or email.
8. Minor Users
8 Age Restrictions
The l9999 platform is for users aged 21 and above only. We do not knowingly collect personal information from minors.
If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be deactivated.
If you suspect that a minor is using our platform, please notify our support team immediately.
9. Cookie Policy
9 What Cookies Are and How We Use Them
Cookies are small text files stored on your device. l9999 uses the following types of cookies:
- Essential Cookies: Essential for login sessions, security, and the basic functionality of the platform.
- Functional Cookies: For your language preferences, game settings, and personalised experience.
- Analytical Cookies: For site usage statistics and performance improvement.
You can disable cookies in your browser settings, though this may cause some platform features to not work correctly.
10. Third-Party Links and Services
10 External Service Providers
Our platform may include third-party services such as game providers and payment services. These services have their own privacy policies and l9999 is not responsible for their use of information.
It is recommended that you read the privacy policy of any third-party service before using it.
11. Changes to the Policy
11 Updates and Amendments
l9999 reserves the right to update or amend this privacy policy at any time. For significant changes, we will send a notification to your registered email and clearly note it on the platform.
If you continue to use the platform after an amended policy is published, you will be considered to have consented to the new policy. We therefore ask that you check this page regularly.
12. Contact Us
Contact for Privacy-Related Questions
Please contact us for any questions, comments, or requests regarding this privacy policy. Our team is ready to provide support in English 24 hours a day, 7 days a week.
For requests regarding your data rights, please contact us via email or live chat. We will handle your request as quickly as possible.